How WhatsApp order confirmations work

The moment a customer completes checkout on a store with WhatsApp connected, Ordexs sends them a message confirming what they ordered — within seconds, not as part of any daily batch job. It never delays or blocks the order itself: if the message fails for any reason, the order is placed exactly the same either way.

The confirmation includes:

• The items ordered, with quantity and variant.
• The delivery destination — wilaya, commune, and address.
• The delivery method (home delivery or stop desk).
• A price breakdown — products and delivery fee shown separately, with the total.
• Any note the customer left at checkout.
• Confirm / Cancel buttons the customer can tap directly in WhatsApp.

Regular WhatsApp business messages can only be sent to someone who has messaged you in the last 24 hours. Order confirmations don't have that limit — they use a message format pre-approved by Meta specifically for this purpose, so it reaches a brand-new customer immediately after their very first order, not just returning ones.

Open the order card in the dashboard. Next to the order-status pill you'll see a small WhatsApp status pill — hover it for the exact result. The same information also appears in the contact-history list (the clock icon at the bottom of the card), alongside any calls or manual messages logged for that order.

WhatsApp order confirmations are being rolled out store by store. Check Integrations → WhatsApp in your dashboard to see whether it's active for your store yet.