Requesting deletion of your data

Merchants (Ordexs account holders) can delete most of their own data directly from the dashboard, or request full account deletion from Settings.

Customersof a merchant's store — including anyone who has received an order-confirmation message through a merchant's connected WhatsApp number — can request deletion of their personal data using the steps below.

Send a deletion request to [email protected] with:

• The phone number, email, or order reference tied to the data.
• The store name, if known (helps us locate the record faster).
• Whether you want the record deleted, or just anonymized where deletion would break another user's order/financial records.

We confirm receipt within a few business days and complete verified requests within 30 days.

Ordexs uses the WhatsApp Business Platform, operated by Meta, to send order-related messages (such as order confirmations) on behalf of merchants. A deletion request under this page also removes the corresponding message-send records (recipient number, message status, template used) stored in Ordexs's database. Ordexs does not control message content once delivered to WhatsApp/Meta's own systems — for data Meta holds directly, see Meta's own privacy tools at facebook.com/help/whatsapp.

We delete or anonymize the personal data tied to your request — contact details, message logs, and account records we control. Some information may be retained for a limited period where required for fraud prevention, dispute resolution, financial recordkeeping, or legal compliance, consistent with our Privacy Policy.